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Police chief reports new complaint-tracking form, cruiser repairs and enforcement notes
Summary
Police Chief Howard described a new complaint-tracking form and process to log neighborhood complaints, reported a $3,300 engine repair for one cruiser, discussed scheduling for CPR training and asked for better messaging about golf‑cart requirements; the department supports staff recommendations on Otis Street parking.
Sunbury Police Chief Howard told council on April 16 that the department has implemented a new complaint‑tracking form and software workflow to log citizen reports, assign patrol follow‑up, and capture outcomes such as citations or warnings.
Chief Howard said the paper front page of a complaint will be entered into the computer system and patrol will complete an activity worksheet showing when an area was checked, whether verbal or written warnings or citations were issued, and time spent. He said the system can also attach radar‑sign data and email complaints to create a clearer record for staff and council.
On equipment, Chief Howard said one Tahoe that had been taken for engine repair returned after about a $3,300 fix; another vehicle is being scheduled for later service. He said the department will schedule CPR training for interested council and staff before the certifications expire at the end of the year.
On enforcement topics, Howard noted golf carts operating without tags and at least one instance of a golf cart on a bike trail; he recommended more public messaging about requirements for street legality and insurance. He also said the department's citation practice remains largely warning‑oriented: "We're still about 75 [percent] warning rate," a figure he said has been consistent for years.
Chief Howard also confirmed the department reviewed parking on Otis Street and supported staff's safety recommendation because of observed pedestrians forced into the roadway.
Ending: Chief Howard invited council questions and said the department will provide the headcount for any CPR classes and continue to use the complaint tracking system to provide clearer follow-up records.
