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Council discusses permitting delays, developer communications and using a communications contractor to improve outreach
Summary
Councilmembers and staff spent substantial time on process improvements: customer service for permit applicants, use of consultants versus in-house staff, online permitting tools, a possible developer ombudsman, and expanding communications work by staff contractor Josh Johnson to better tell city project stories.
Port Orchard councilmembers used the April work study to press staff on permitting timelines, customer service for small businesses and property owners, and how the city communicates about projects publicly.
Council and staff described recurring complaints from small business owners and developers that the permitting process is hard to navigate and that third-party consultants sometimes do not keep applicants informed. Staff said the city relies on outside consultants for plan review and inspections…
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