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Henry County highlights telemedicine partnership that diverts lower-acuity 911 calls from ERs
Summary
County leaders heard a presentation on a telemedicine program run with Right Side Health, Henry County Fire Rescue and E911 that connects low-acuity callers with ER doctors; presenters said the service has cut emergency-room referrals, is free to the county and has delivered measurable response-time benefits since January.
Henry County commissioners on April 15 heard a presentation from Right Side Health and Henry County Fire Rescue about a telemedicine partnership that connects low-acuity 911 callers to emergency-room physicians.
The program, presenters said, gives callers who do not need immediate ambulance transport the option to speak directly with a board-certified ER physician via telehealth. “This program is completely free to the county,” a Right Side Health representative told the board. Chip Walls, Right Side Health regional director of EMS partnerships, said the service redirects many callers from emergency departments and helps get people to outpatient care or social supports faster.
Why it matters: County staff and county fire officials said the program preserves ambulance and…
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