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Sarpy County honors 9-1-1 dispatchers during National Public Safety Telecommunications Week
Summary
The Sarpy County Board of Commissioners on April 15 proclaimed April 13–19, 2025 as National Public Safety Telecommunications Week and recognized two dispatchers for recent life-saving work: a dispatcher who guided the delivery of a newborn and a dispatcher who helped coordinate the rescue of a 17-year-old.
Sarpy County commissioners on April 15 proclaimed April 13–19, 2025 as National Public Safety Telecommunications Week and recognized members of the county's emergency communications center for recent life-saving responses.
The proclamation, read by Emergency Communications Director Bill Muldoon, highlighted the volume and mission of the county's telecommunicators and honored two dispatchers with awards for recent incidents that officials said demonstrate the role's public-safety impact.
Muldoon told the board the Sarpy County emergency communications team handles large call volumes, reporting roughly 4,997 9-1-1 calls and about 6,624 nonemergency calls per month. He presented a "Stork Award" to a 26-year dispatch veteran identified in the meeting as Eric after recounting a Feb. 22 call in which Eric remained calm, put the caller on speaker while paramedics were en route and provided priority-dispatch instructions that preceded the birth of a healthy baby girl.
Muldoon also recognized Courtney, a telecommunicator who took a tip from truck-stop patrons and then took the 9-1-1 call. Muldoon said Courtney relayed location details and descriptions while deputies were dispatched; deputies located the vehicle, the 17-year-old was recovered and a suspect was arrested. Muldoon credited the initial citizens who reported concerns, the telecommunicator who took the call and responding deputies and county partners who provided juvenile and corrections support.
"If you see something, say something," Muldoon told the commissioners while describing the second incident. He said the center's telecommunicators "do not hesitate to take the information, get resources and route" them without attempting verification at the scene.
Commissioners thanked the communications staff for their work and invited the employees forward for photos and recognition. No formal board action or policy change was taken; the event was a proclamation and awards presentation.
