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City advises alternatives after Keystone Collections tax-filing site crashes on tax day
Summary
Council discussed interruptions to Keystone Collections' tax-filing website during tax day; city staff said paper forms are available at City Hall and that the city will follow up with Keystone and seek a grace period for postmarks.
During public comment and council Q&A, members raised widespread failures of Keystone Collections’ tax-filing website on tax day. Council members said users across the region reported intermittent crashes and difficulties completing filings.
City staff told council that Keystone Collections is the third-party vendor that handles earned-income and local tax filings for the city and a number of surrounding municipalities.…
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