Aurora unveils redesigned city website; 311 service to follow next month

Mayor Richard C. Irvin unveiled a redesigned City of Aurora website at the Committee of the Whole meeting on Feb. 18, saying the site will be paired next month with a new 311 customer-service platform to streamline resident requests.

The mayor said the site is intended to modernize engagement and make city services more accessible. “Aurora's new website is user friendly, convenient, and ready to serve you,” Irvin said during the ribbon-cutting-style presentation.

City leaders described the site as organized into four main categories across the top of the homepage and built with dynamic buttons, quick links to frequent tasks, and a news-and-events feed. The administration also launched separate subsites for the public safety departments — police, fire and emergency management — and standalone pages for the Phillips Park Zoo and the city’s animal control division, the latter a change the mayor noted follows a record year for adoptions in 2024.

Tony Martinez, the city’s chief communications and marketing officer, and John Zagoul, the communications director, credited a cross-departmental effort and said content will continue to be refined as residents begin using the site. “This really revolutionizes the way that residents interact with the city,” Zagoul said, noting that training and follow-up are planned as usage grows.

Irvin and staff encouraged residents to visit the site and to send questions to the communications team; the mayor said the 311 customer-service platform will further tie online interactions to case tracking and phone-based service beginning next month.

The administration framed the launch as the first phase of a two-part technology rollout designed to centralize requests and improve response tracking; officials said they will monitor site use and update content based on resident feedback.