Council committee approves $1.24M contract to remake Roswell City Hall front counter into consolidated resident and business services center

The committee approved a contract to renovate the City Hall ground-floor area to consolidate resident and business customer service counters, relocate cashiering and expand IT workspace as part of a one-stop approach for residents and business customers.

Jeff Leatherman and Brian Watson presented the proposal and said the project will relocate multiple dispersed front counters into a single, more prominent entry area near the building's ground-floor entrance. The design includes a welcoming exterior patio, consolidated cashiering stations for quick transactions, private meeting rooms for permitting or billing help, and an expanded IT suite to accommodate staff needs as counters and functions move.

Leatherman said the fiscal year budget originally set aside just over $2 million for the overall remodel program; the recommended contract award to Crown Service Contractors is $1,240,952 with a budget authorization of $1,417,952 and staff said they will reserve part of the remaining budget for furniture, fixtures and equipment (FF&E) and other finish items.

Councilmembers and staff discussed layout details and council office placement; Mayor Kurt Wilson noted the project's importance as a single point of contact for residents and said the change will improve speed and accessibility for many transactions. Staff said the contract award is a best-value selection following review of bids and references; the higher-priced bid included more detailed references and project examples.

Councilmember Allen Sells moved the recommendation; Councilmember David Johnson seconded. The committee approved the contract award unanimously.