Cleveland nearing completion of AMI meter changeover; customer portal coming online, staff says
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Summary
City staff reported April 15 that Amaresco has finished most automated meter infrastructure (AMI) work for Cleveland; one meter remains on back order and about 50 accounts need corrections. Staff said Sensus is expected to bring the customer portal online so residents can view daily consumption and resolve billing questions.
City staff told Cleveland City Council on April 15 that the city’s contracted vendor, Amaresco, has completed the bulk of the automated meter infrastructure (AMI) meter changeout and is awaiting delivery of one meter that is on back order.
Pam Harrison said roughly 50 customer accounts are not yet communicating or require corrections in the AMI system; she said city staff expect to finish those customer‑side fixes by May. Harrison said the AMI software provider Sensus is working to activate a customer portal so residents can view daily water consumption, see usage timestamps and better understand spikes that sometimes lead to disputed bills.
Harrison described the portal as a customer service tool that staff expect will reduce bill disputes by showing usage patterns and weather context — for example, when low temperatures prompted residents to run water during a freeze. The city said it will notify customers by mail and online once the portal is available.
Why it matters: A working AMI system and customer portal can reduce manual meter reads and help residents track water use, potentially reducing billing disputes and improving detection of leaks or unusual consumption.
The council received the update; staff did not request policy action at the April 15 meeting.
