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City says utility-billing autopay error is being fixed; water quality improving after algae treatment
Summary
City staff told the council that an April 4 upload error caused duplicate files in the payment platform and led to some autopay transactions pulling exaggerated amounts; refunds and redrawing of correct amounts are in progress. City manager and staff also said algae-treatment changes have improved water quality.
City staff told the Bloomington City Council on April 25 that a technology error caused duplicate utility-billing files to be uploaded to the city—s online payment platform on April 4, which in turn triggered some autopay transactions to withdraw exaggerated balances. The finance and IT teams, working with the payment-platform vendor, have been reversing duplicate files, issuing refunds and preparing to redraw the correct amounts.
Finance staff said credit- and debit-card refunds were processed quickly because the platform can settle those immediately. Electronic checks…
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