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Council hears complaints about missed garbage pickups; staff says contractor working to improve service
Summary
Council members and staff discussed repeated complaints about missed trash collections by contractor Waste Connections. Staff said new drivers, vehicle breakdowns and access issues contributed and outlined improved communication steps.
Clinton council members pressed staff on repeated missed garbage pickups by the city’s contractor, Waste Connections, and asked for better communication to residents.
Council member Bill said he has heard “more phone calls and more comments from people about garbage collection than almost as long as I’ve been in office,” and told colleagues that consistent pickup is one of the core services residents expect. Bill said some households had been missed multiple times.
Roger, a city staff member, said the city had followed up with the contractor several times and…
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