County treasurer requests extending public counter hours through May amid system issues
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Summary
Codington County Treasurer Carol Maloney asked commissioners to extend public counter closing time to 4 p.m. beyond April 1 because of continued software and support issues with the new state system; the board asked staff to extend the schedule month-to-month and bring an update to next week's meeting.
Codington County Treasurer Carol Maloney told the board on March 25 that, as the office approaches April 1, the new state software and support queue have caused ongoing service delays and that the treasurer's office would like to close the public counter at 4 p.m. to allow staff time to complete internal work.
Maloney said the office was placed "105 on the list in the queue" for vendor support at one point and described the transition as having "growing pains." She asked the board to extend the counter closure through May 1 and to consider month-to-month extensions if needed. Commissioners told Maloney the board would place the matter on next week's agenda to finalize the change but expressed general support for a one-month extension and an update to follow.
Commissioners and staff discussed web self-service and a temporarily removed self-service terminal at a Hy-Vee location; Maloney said some customers found the new online procedures involved more steps than the former system. She and commissioners agreed to revisit the issue in a month and to contact the state Department of Revenue about persistent problems.
Why it matters: The change affects residents who use in-person treasurer services during tax season; maintaining customer service and completing tax-related work under staffing and software constraints is time-sensitive.
Next steps: The treasurer will proceed with the recommended closure plan, report back and the board will consider formal action at the next meeting.