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RCSC management highlights STOP safety program; board discusses golf deficits, no-shows and IT upgrades
Summary
General Manager Matthew D. Lazanski described a new Safety Training and Observation Program (STOP) aimed at reducing hazards; directors discussed causes and remedies for a reported golf net operating deficit, widespread no-shows, and pending fiber installations and website fixes.
RCSC General Manager Matthew D. Lazanski described a newly implemented Safety Training and Observation Program (STOP) and told the board it aims to build a safety mindset across staff and volunteers.
Lazanski said STOP stands for Safety Training and Observation Program and combines training modules with observation cards and “stop work authority,” empowering staff to flag and correct hazards. He cited examples — such as a microphone cable found under chairs — and said the program focuses on recognizing safe acts and addressing hazards in offices, pools and facilities. Lazanski said STOP is already in use in kickoff meetings and that senior leaders have participated.
Directors asked other operational questions during the management report. Director Netesheim asked about an HR metric: the reported turnover rate dropped from 33.5% to 29.5%; management said a deeper analysis is underway and cited wage adjustments and an older employee base as contributors to the reduction. Directors asked for retention-focused reporting in addition to turnover rates.
On IT, management said nine facilities already had fiber connections and three remained pending because of permitting and implementation issues handled by Cox Communications and Maricopa County. Mike Dearmeyer (non-golf senior leader) reported that club pages on the RCSC website had been repaired and that the club office is collecting updated officer information to populate the new site.
Golf operations drew extended discussion. Directors noted golf posted a net operating deficit of over $1 million in the prior year. Management cited weather and fixed costs as major drivers and said the corporation is monitoring revenue and expenses closely; early months’ data will inform projections and possible corrective actions. Director Collins urged stricter enforcement for no-shows (which she said are about 30%), arguing penalties should be significant enough to change member behavior. Director Kice and others said some no-shows occur because members reserve more slots than needed; the board discussed adjustments to member behavior and pricing as potential levers.
No formal votes were taken on management proposals during the report; directors requested follow-up details and clearer monthly financial turnarounds to permit more timely decisions.
