Board hears update on Cigna transition; service issues drop but one outstanding problem remains
District staff, brokers and Cigna representatives reported that escalated service issues after the move to Cigna have fallen from roughly 45 initially to about 15 per month, with typical resolution in about a day; union and HR representatives said one outstanding issue remained under remediation.
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District leadership, benefits brokers and Cigna representatives updated the board on the district’s recent transition to Cigna for employee health coverage and reported improved service levels since the initial rollout.
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