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Board members press for clearer work-order reports and a district-wide capital study; staff points to new Operations Hero tool
Summary
Committee members urged district staff for periodic aging reports and a comprehensive facility study to inform capital budgeting. Staff said a new work-order system, Operations Hero, has improved real-time maintenance tracking but is not designed to produce a long-term capital forecast without a separate facility assessment.
Members of the Danbury Board of Education Sites and Facilities Committee pressed staff for clearer reports on outstanding maintenance work orders and for a district-wide facilities assessment to support long-term capital planning.
The committee heard that the district launched a new work-order system called Operations Hero about a year ago. Mike, a staff member, described the system’s purpose and limits: “We launched a new work order system called Operations Hero. That has addressed nearly 95% of the questions that we used to get about where problems are and how far along and has it been addressed and are they waiting for a part.” He said the system provides…
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