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Customer Services requests modest FY26 increase as Humane Society contract, Wahiawa civic center and Kapolei expansion drive costs
Summary
Director Kim Hashiro presented the Department of Customer Services FY26 operating budget of about $31.7 million, citing a roughly $1.2 million increase driven largely by a higher Humane Society contract, a build-out of a new Wahiawa civic center and an expansion at the Kapolei Satellite City Hall.
Kim Hashiro, director of the Department of Customer Services, told the Budget Committee the department’s FY26 operating budget request is $31.7 million, an increase of about $1.2 million (4.1 percent) over FY25. Hashiro said CSD’s position count will be 303 positions (293 permanent, 10 contract) and noted a current vacancy rate near 9 percent on Feb. 1 with plans to fill about 20 positions before June 30.
Key drivers: Hashiro said most of the current‑expense increase is to pay a larger contract with the Hawaiian Humane Society — the contract is budgeted at about $7.27 million in FY26, up roughly $1.1 million from FY25 — to restore shelter and field services, add staff and expand spay/neuter programs. Stephanie Kendrick of the Hawaiian Humane Society confirmed at the hearing that increased funds…
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