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Rural Community Transportation describes surge in demand, microtransit pilot and staffing strains
Summary
Caleb Grant, executive director of Rural Community Transportation, told the committee that demand for on‑demand rides has grown, microtransit replaced fixed routes in some towns with lower per-ride cost and broader reach, and workforce and driver safety are persistent challenges.
Caleb Grant, executive director of Rural Community Transportation (RCT), testified to the committee about growing demand for rural transit, how microtransit pilots have expanded service areas, and operational challenges including driver retention and increased service costs.
Grant told lawmakers RCT provides roughly 300,000 trips a year and that about 60% of the services it delivers are under Medicaid contracts. He described the agency’s shift from some fixed-route services to microtransit in several communities — including Morrisville and Newport — and said…
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