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City finds metering data error that inflated February electric bills for about 3,300 customers
Summary
East Point staff told the council an incorrect data pull covering Dec. 26–Jan. 6 caused usage from two billing cycles to be combined into February bills, affecting roughly 3,309 accounts; staff said it stopped disconnections, will waive late fees for affected cycles and will adjust bills after tier review.
City staff told the East Point City Council on March 3 that an incorrect metering-data pull caused unusually high electric bills in February for roughly 3,309 customers.
The council heard the findings from Thomas Mangrum, who presented an analysis showing meter reads pulled 10 days early (Dec. 26, 2024) rather than the scheduled Jan. 6, 2025 read. That timing, Mangrum said, carried unbilled consumption from late December into the February billing cycle and left January underbilled, producing what staff described as “double billing” for affected customers.
The issue affected three billing cycles (4, 5 and 18), with cycle counts Mangrum gave as about 830, 795 and 1,684 customers respectively. Mangrum said the utility stopped disconnecting customers for nonpayment on Feb. 13 while it completed the analysis. He said the utility will waive late fees for customers in the three…
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