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Daly City council hears IT master plan that recommends cybersecurity lead, governance and three‑year roadmap
Summary
Consultants presented an Information Technology Master Plan describing a three‑year implementation roadmap, a recommended cybersecurity lead position, and formation of an IT steering committee. Council members broadly praised the plan and asked staff to form governance and prioritize an initial budget.
Daly City officials received an executive summary of an Information Technology master plan at the Feb. 24 City Council meeting that lays out a three‑year roadmap of prioritized initiatives and calls for new governance and staffing to manage cybersecurity and technology investments.
The plan, prepared by Plante Moran and presented to council, follows an assessment of the city’s people, processes and technology and a visioning session with leadership and department heads. It recommends creating an IT steering committee, formalizing shared governance between the information services division and user departments, adopting a disaster recovery policy and a cybersecurity incident response plan, and funding a dedicated cybersecurity position.
Plante Moran’s consultants said the city’s information services division is viewed positively across departments for responsiveness and collaboration, giving the city a strong foundation for longer‑term work. The consultants identified gaps in proactive cybersecurity work, urged moving from reactive to risk‑based planning, and proposed prioritized initiatives and performance indicators to track implementation.
Council members asked for details on costs, staffing and operational impacts. Vice Mayor Glenn Sylvester said the blueprint was worth the investment and pressed the consultants and staff to ensure hands‑on incident‑handling capacity that can work with law enforcement. Council members also raised off‑site backup and redundancy as specific items they expect in the final plan.
City staff and the consultants said the earliest governance step is forming an IT steering committee to approve the plan, set the first‑year budget and direct execution. The plan includes prioritization criteria — return on investment, cost reduction, risk mitigation, total cost of ownership, community impact and process optimization — and a program of 63 recommended actions that staff will stage over the three‑year roadmap.
Councilmember Justin Manalo noted the importance of committing to cybersecurity to protect residents’ data, while other council members thanked the IT division for day‑to‑day support and urged quick implementation of the plan’s staffing and governance recommendations.
Council direction: staff was asked to form the IT steering committee, return with the plan for formal adoption and include the governance and staffing requests in the upcoming midyear budget conversations so the first‑year items can be funded.
