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Del Norte supervisors begin process for exclusive ambulance operating agreement; RFP and performance metrics to follow
Summary
Supervisors reported that an EMS assessment and an upcoming RFP will guide whether the county adopts an exclusive operating agreement for ambulance services and will establish performance metrics for future contracts.
Del Norte County supervisors said the county has begun a process to determine whether to enter an exclusive operating agreement for ambulance services, and they described plans for a Request for Proposals (RFP) and development of performance metrics to guide future contracts.
Supervisor Starkey, reporting to the board, said the county held an “exclusive operating agreement kickoff” intended to evaluate ambulance service delivery and to create a modern contract that specifies metrics and measures of service quality. Starkey said the county’s current ambulance contract is “woefully outdated” and that consultants will help craft a contract and RFP that define how service performance will be measured.
Why it matters: County supervisors said a clearer contract and a competitive RFP process will allow the county to assess providers’ performance, whether the provider is the incumbent or a different vendor. Supervisors said the process will include public meetings and data gathering and is intended to produce comparable metrics to evaluate ambulance service effectiveness.
Key points from the discussion
- Supervisor Starkey described the kickoff as a process to “determine whether or not the ambulance service that's provided here is going to enter into an exclusive operating agreement for our community.”
- Starkey said consultants will “help us create a contract” that clarifies metrics and measures so the county can evaluate whether an ambulance provider is delivering adequate service.
- Supervisor Wilson and other board members confirmed the topic will be ongoing and said public meetings will be scheduled to solicit community input as the RFP and metrics are developed.
No formal vote was recorded on the EMS procurement approach during the meeting; supervisors treated the item as a status report and planning discussion. County staff and consultants will return with an RFP timeline and draft metrics for the board’s review and public comment.
