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DOR administration reports process improvements, new internal controls and taxpayer advocate office; agency highlights audit progress
Summary
Deputy Director Satish Upadhyay told the subcommittee that administration functions have supported modernization, improved finance controls and expanded outreach; the department said it resolved 22 of 23 prior audit findings and launched an internal controls office and a taxpayer advocate office.
Satish Upadhyay, deputy director of the Oregon Department of Revenue, told the General Government Subcommittee on March 12 that the administration division has focused on process improvement, updated cost allocation work and bolstering internal controls.
Upadhyay said the division has held 15 process‑improvement workshops and mapped 137 agency processes in the current biennium; one example reduced business registration processing from 34 days to 2–3 days. He told the committee that the finance…
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