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Resident presses council over billing appeals and staff access; council discusses formal appeal process
Summary
A resident said she followed the town’s appeal process but still incurred penalties; council asked staff to draft a formal water-and-sewer bill appeals supplement and discussed access to financial systems while the treasurer is on leave.
A resident told the council she had used the town’s appeal process without timely relief and urged the council to create a formal supplemental appeals procedure that pauses penalties while a bill dispute is resolved.
Debbie Buckingham, introduced during public comment, said she followed the written appeal steps and then filed an ombudsman complaint after accruing charges. “I filed my documents on Oct. 13,” Buckingham said, adding that she continued to incur penalties while her dispute remained unresolved. She thanked the council for removing a large…
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