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Commission reaffirms frozen-service-line policy after resident reports four days without water
Summary
Brainerd Public Utilities confirmed its January 2024 policy that property owners are responsible for frozen service lines from the curb stop to the building; a resident reported four days without water and staff promised follow-up to review historical records and investigate assistance options.
The Brainerd Public Utilities Commission reaffirmed its January 2024 policy that property owners are responsible for service-line maintenance and repairs from the curb stop to the meter (residential) or from the main corporation to the meter (commercial). The policy removes a general waiver for running water except when the utility issues written notification to do so.
Staff said the policy change this winter had prompted customer…
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