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BPU plans Twilio text-notification rollout, staff to auto-enroll residential numbers with opt-out
Summary
Brainerd Public Utilities staff proposed an initial Twilio text-notification rollout that would automatically enroll known residential mobile numbers, notify customers of outages, and allow opt-out; commissioners discussed cost, renter/landlord implications and future educational uses.
Brainerd Public Utilities staff described a planned rollout of a Twilio-based text-notification system and asked for commission feedback on automatic enrollment of known residential mobile numbers with an opt-out option.
Staff told commissioners the system is ready for deployment and that staff recommends automatically enrolling known mobile numbers…
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