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Commission hears concerns over Commonwealth Care Alliance service problems raised at CODA meeting
Summary
Members reported that Disability Policy Consortium raised Commonwealth Care Alliance (CCA) financial and service problems at a recent Disability Coalition meeting; a local commission member described long delays obtaining case management and declining service consistency.
At a Commission on Disabilities meeting, members relayed information from the Disability Policy Consortium (DPC) and other advocates about financial and service difficulties at Commonwealth Care Alliance (CCA), an organization that provides managed care services to people with disabilities.
The commission chair relayed that DPC had released a 2025 advocacy agenda and that the Disability Policy Consortium and the Boston Center for Independent Living had raised concerns about CCA’s financial stability and service delivery. Chair Ralph said DPC had encouraged the state to consider receivership to prevent disruption for people who rely on CCA.
Commission member Ellie Vargas, who said she uses CCA as her primary insurer, described delays and service problems: “It took me about 5 months to get a case manager,” Vargas said, adding she only received a case manager “maybe 2 weeks ago” and that she had heard from other organizations that CCA was “dropping the ball.”
Commission members discussed potential effects on beneficiaries, including the administrative burden of changing plans and the risk that some people might not qualify immediately for alternative plans. The chair noted that receivership can result in an independent party being appointed to stabilize an organization rather than direct state operation.
No formal action was taken; members agreed to monitor developments and suggested contacting DPC and the Boston Center for Independent Living for further information and support.
