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DOR collections division reports $1.68 billion inventory, spike in automated write‑offs and cancellations
Summary
Collections Division Administrator Deanna Mack told the Ways and Means subcommittee the department has $1.68 billion in collectible debt inventory, assigned nearly 30% to private collection firms, and canceled $68.9 million in uncollectible debt in fiscal 2024 after automating write-off processes.
Deanna Mack, administrator of the Department of Revenue Collections Division, told the Joint Committee on Ways and Means Subcommittee on General Government on March 11 that the collections division now consolidates tax and non‑tax collections, manages other‑agency accounts (OAA), and is using automation and analytics to improve performance.
Mack said the department's debt inventory available for collection was about $1.68 billion in fiscal 2024. She said roughly two-thirds of that inventory is tax debt and one‑third is assigned by other agencies; about 30% of the total inventory is assigned to private collection firms.
Why it matters: The collections division acts as the state's centralized collections agent for many agencies and…
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