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Resident alleges high towing fees, council directs administration to tighten tow rotation
Summary
A London resident told the city council that a towing company charged an inflated invoice after a Feb. 21 crash; the mayor and police chief said the city will pursue a contract, tighten vendor oversight and suspend the tow company pending review.
Anita Likens, a London resident, told the London City Council on March 4 that Damien's Towing and Recovery LLC charged what she described as an inflated invoice after a Feb. 21 crash that left her vehicle at V's Auto Lot. Likens said the city police directed the tow vendor and that she and her insurer were not allowed to select an alternate tow company, and she described inconsistent information from the towing operator and the lot owner.
Why it matters: Likens said the invoice included charges she disputed — including an oil-cleanup fee and large recovery and callout charges — and she warned the council that such fees can affect insurance rates and can result in financial harm to residents who lack resources. Those concerns prompted direct responses from the mayor and the police chief during the meeting.
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