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Resident urges review of Dial‑A‑Ride reservation policy, cites safety and equity concerns
Summary
A resident asked the Public Safety Commission to investigate recent changes to the Dial‑A‑Ride reservation process, saying last‑minute trips — including prescription pickups — were blocked and that reservation staff exercised excessive discretion.
A South Pasadena resident told the Public Safety Commission that a recent change in Dial‑A‑Ride reservation procedures is creating safety and equity problems for seniors and people with disabilities.
Michel Vondelaroz delivered the public comment, saying the service recently shifted from a 24‑hour reservation policy to one that, in practice, requires booking a week in advance and prioritizes medical…
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