Vaya/“Via Total Care” outlines tailored Medicaid services and behavioral-health urgent care near opening in Rowan County
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Summary
Vaya Health representative briefed commissioners on VIA Total Care tailored Medicaid services, a Healthy Opportunities pilot, and a behavioral health urgent care center at the Daymark building with a March ribbon-cutting.
A Vaya Health representative updated the Rowan County Board of Commissioners March 3 on Via Total Care, the organization’s tailored Medicaid plan for members with moderate-to-severe behavioral-health or developmental needs, and on local behavioral-health supports.
The presenter described Via Total Care’s network — hospitals, community providers, FQHCs, health departments, primary and specialty practices, behavioral-health and residential providers, and pharmacies — and noted plan members may receive tailored care management and perks such as wellness, pregnancy, GED, safety supports and nonmedical transportation for health appointments. Vaya also operates a Healthy Opportunities pilot to provide supports such as housing, food, transportation and assistance for people experiencing interpersonal violence, the presenter said.
The presenter reported that the state’s Child and Family Specialty Plan will be administered by Blue Cross Blue Shield with a planned implementation date of Dec. 1, 2025; he said Vaya had no information to contradict that schedule. He also said the organization has been active in hurricane recovery work via a Hope for NC grant (a crisis counseling assistance program funded by FEMA) to support affected counties.
The presenter announced that a behavioral-health urgent care facility in Rowan County is nearly ready and that a ribbon-cutting would be held in March at 10 a.m. at the Daymark building, 2129 Statesville Boulevard. The facility is intended to offer direct crisis support, and the presenter thanked the board for its support in the effort.
Commissioners asked about the selection and referral process for crisis counselors and how residents without prior engagement would be connected to services in a disaster response; the presenter said he would follow up with specific details on the process for the Hope for NC program and how individuals come to the attention of counselors. Another commissioner asked whether the supports were countywide; the presenter said services would be available to residents within the plan’s catchment.
