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Madison County Emergency Communications Center reports 2024 call volumes, training, accreditation progress
Summary
The county's 9-1-1 director presented annual statistics showing 14,902 total center incidents, 42,050 9-1-1 calls in 2024 and a 97.2% answer rate within 15 seconds; staff highlighted accreditation, wellness, text‑to‑911 grants and NextGen work.
Wendy, director of the Madison County Emergency Communications Center (9‑1‑1), presented the center’s 2024 annual report, giving call-volume figures, performance measures and program updates. For the calendar year she reported 14,902 total computer‑aided dispatch incidents, 42,050 incoming 9‑1‑1 calls, and 8,434 of those 9‑1‑1 calls arrived on cell phones. The center also recorded about 1,717,469 radio “key ups” for the year across participating agencies.
Wendy told the court that the…
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