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New Haven County emergency services report rising 815 calls, vehicle upgrades and expanded training
Summary
County emergency services officials reported an annual increase in 815 calls, plans to replace outdated response vehicles, expanded officer training and continued community partnerships including a youth soccer program and hospital adoption efforts.
New Haven County emergency services officials reported an increase in 815 calls and outlined plans to replace aging response vehicles, expand training for officers and continue partnerships with community agencies.
Officials said the county has seen a year-over-year rise in 815 calls and flagged problems with current emergency phone numbers and call routing. Justin Cox, a staff member who spoke during the report, described work by a repository team and noted the department is reviewing phone-number systems to address the problem.
The department said it will replace several outdated response vehicles and is assembling an agent team to coordinate with partners identified in the presentation. Officials named LCI as an ongoing partner in vehicle and operational efforts. The department also described acquiring Dodge Durango vehicles for some patrol duties and emphasized ongoing work to evaluate vehicle costs and performance.
Officials described expanded training programs for officers, including vehicle familiarization and driver training tied to new fleet purchases. The department said it is working toward accreditation milestones: it achieved a tier 1 status last year and is “headed to tier 2” next year, and that a comprehensive policy and procedure overhaul is planned to meet accreditation requirements.
Speakers also described community outreach efforts. The county reported an “adoption” program involving Yale Hospital and the University of Southern Bend as part of broader partnership activities (transcript wording). The department said it is continuing a first-time youth soccer program and is coordinating with community entities to identify central locations for youth activities.
No formal motions or votes on these items were recorded in the transcript. Officials said they will continue partnerships with the CRB and county commissioners and pursue the policy and operational work needed to support the fleet, training and accreditation goals.
Looking ahead, the department plans additional reporting to the commission and continued operational adjustments as vehicle procurements and policy updates proceed. The transcript did not specify a budget, procurement dates, or final vehicle counts for the replacements.
