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Pflugerville finance director outlines software conversions, debt strategy and utility billing fixes
Summary
Finance staff reported progress on a year of system conversions, debt financing for water and wastewater projects, and utility‑billing challenges tied to a recent software migration. Staff said the city has begun using WIFIA and TWDB loans and is moving toward electronic vendor payments and a Water Smart customer portal.
Tracy, director of finance, told the council the department has completed a year of major system conversions, is managing large low‑interest loans for water and wastewater infrastructure, and is addressing utility‑billing conversion problems that caused some delayed billings and elevated call volume.
Tracy said the city has 23 budgeted full‑time finance positions (17 finance, six utility billing) and is close to full staffing on utility billing. She described a conversion to a new enterprise financial system in October 2023 and a payroll/HR conversion in April 2024. The finance director said the city moved fixed‑asset tracking from spreadsheets into the ERP system and has consolidated cash accounts into a pooled cash structure.
On debt,…
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