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Tech services report: staffing, E-rate project and equipment upgrades cited as priorities
Summary
Technical services staff reported a budget shortfall, project backlog, E-rate–funded network upgrades and internal cost-saving measures; the department said it plans new help-desk software, continued E-rate work and capacity building.
Jeremy Lewis, presenting for Technology Services, told the board the department faces a budget constraint that has reduced overtime and delayed hiring, contributed to a backlog of network projects and limited proactive repairs. He said roughly 80% of network projects were behind schedule and that the department is balancing deadlines tied to E-rate funding.
Lewis highlighted…
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