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Public hearing on requiring online businesses to provide permanent phone, email draws opposition from tech and business groups
Summary
In a public hearing, Representative Paul Evans introduced House Bill 3255, which would require online businesses doing business in Oregon to maintain a permanent phone number and email and respond to customer inquiries within 24 hours.
Representative Paul Evans (House District 20) introduced House Bill 3255 in a public hearing, saying the measure would require an online business that does business in Oregon to maintain a permanent telephone number and electronic mail address so customers can contact the business and receive a timely response. Evans described the bill’s purpose as improving consumer access to live customer service, particularly for older Oregonians and people who have trouble with online-only interfaces: “If you wanna do business in Oregon, have somebody somewhere that can answer the dang phone,” Evans said.
Several technology and business groups testified in opposition. Rachel Wiggins…
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