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Keller police report lower crime rate, faster emergency response; chief highlights license‑plate reader uses and new dispatch survey tool
Summary
At the March 4 Keller City Council meeting, the police chief presented the department's annual report showing a fall in the reported crime rate and improved emergency response times, described progress on license‑plate reader deployment and previewed a new post‑call survey tool for citizens.
Keller Police Chief presented the department's 2024 annual report at the March 4 City Council meeting, reporting a citywide Part 1 crime rate of 7.18 per 1,000 residents and improvements in 9-1-1 and priority response times.
The chief told council that the crime rate fell from a previously reported 8.49 and that the department's priority call drive time averaged about 3 minutes 46 seconds and the total call-to-arrival time averaged 4 minutes 15 seconds in 2024. He said reportable crashes decreased 11 percent and that most reported crimes in Keller are property crimes, driven largely by thefts from vehicles.
The chief and councilmembers discussed measures residents can take to reduce property crime; the chief repeated the department's guidance to residents: hide valuables, lock vehicles and remove items. Councilmember questions focused on the breakdown of crime types and how Keller compares with neighboring cities.
On technology and service improvements, the chief described two items: ongoing applications for 15 license‑plate readers through a vendor program (discussed as "flock" in the meeting) that remain pending state DOT approval for several locations, and a pilot of a dispatch-linked survey service (an Axon product called My90Act) that will send short text surveys after selected call types to gather prompt feedback and increase timely commendations or quality flags.
Councilmembers asked whether there was anything the city could do to speed DOT approval for additional camera locations; the chief said approvals are processed through a multi-jurisdictional committee and not unique to Keller.
The chief also reviewed staffing, accreditation work and partner agencies used for investigations and repeated that detectives compare favorably to state clearance rates.
The report concluded with the chief thanking council for support following a recent in‑department death; the chief said the department appreciated the council's expressions of support.
Ending: Council thanked the chief for the presentation and asked staff to continue updating council on LPR approvals and performance metrics.
