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POST says majority of open complaints are agency-level findings; staff triaging 13,000+ open reports
Summary
POST's Professional Conduct Bureau told the advisory committee it has roughly 13,312 cases open with POST as of the Feb. 10 agenda cutoff, and that about 9,000 of those are finalized agency investigations (not sustained, unfounded or exonerated) moved from an unassigned queue to cases so POST can formally close them.
At the POST advisory committee meeting March 4, 2025, the Professional Conduct Bureau described a large backlog of complaints, an intake triage process, and a recent shift to abbreviated reviews for lower-priority closed agency investigations.
Bureau Chief Robert Guyton and other Professional Conduct staff told the committee public complaints received directly by POST have tripled since POST began accepting them, and the bureau has a combined caseload that is straining staff capacity. “We have a total of 1,712 public complaints,” Guyton said, and he added there were 13,312 cases open with POST as of the Feb. 10 agenda publication. When asked how many of those…
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