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Council reviews $27,390 annual renewal for SeeClickFix 3‑1‑1 app; city reports backlog and response times
Summary
Council heard a resolution to renew CivicPlus’ SeeClickFix Huntington 3‑1‑1 service for $27,390 (March 2025–Feb 2026); Public Works director Mark Bates provided usage and performance statistics since the app went live in 2022.
Huntington — The council considered Resolution 2025‑R‑04 to authorize the mayor to renew the city’s SeeClickFix Huntington 3‑1‑1 contract with CivicPlus for March 2025 through February 2026 at an annual cost of $27,390.
Mark Bates, public works director, said the SeeClickFix smartphone application lets residents report a range of issues — code enforcement, housing concerns, potholes, debris removal from the February 2025 flood and winter weather alerts. He said the annual cost “is paid through the information technology division, through the contracted services budget line item.”
Bates gave system totals and 2024 performance figures: “As of today 19,425 issues have been fixed all time since going online in January of 2022. ... in 2024 we had 5,874 requests. We had 4,061 acknowledged and we had 4,513 that were closed. We averaged ... 1.7 days to acknowledge, and 21.3 days to close.” The transcript shows the presentation on the renewal; no final vote is recorded in the provided excerpt.
