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Transcom: global household goods contract rollout has problems but adjustments are underway
Summary
Witnesses told senators the Defense Department’s switch to a Global Household Goods contract (GHC) is a major transformation and that Transcom is monitoring performance issues, adjusting contractor transfer rates and coordinating with services to avoid harming movers during the peak season.
Transcom told the Readiness Subcommittee that the global household goods contract (GHC) transition, intended to improve service members’ moves, has encountered performance issues but that the command is working with services and contractors to address them.
Why it matters: Millions of dollars and thousands of service-member relocations are handled through the household goods system each year; poor performance affects service members’ families and…
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