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St. Petersburg council adopts new leak-adjustment and high-read policies after widespread storm-related billing complaints
Summary
City Council on Feb. 20 adopted three resolutions creating procedures for leak adjustments during flood events, for handling high meter reads when no leak is found, and changes to the utility bill review committee after multiple residents and businesses reported sudden, large water bills following Hurricanes Helene and Milton.
City Council unanimously approved three resolutions Feb. 20 aimed at speeding relief for customers who received unusually large water bills after Hurricanes Helene and Milton.
The measures create (1) a policy for leak-adjustment relief for involuntary leaks during a flood event, (2) a policy for reviewing high water-meter reads when no leak can be found, and (3) changes to the city's Utility Bill Review Committee. Council adopted all three measures in a single vote; the clerk announced the items passed unanimously with one councilmember absent.
The move follows lengthy public comment in open forum, during which homeowners and business owners described spikes in usage…
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