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Village outlines transition plan to new BSNA water‑billing payment system; enrollment optional
Summary
Village staff described a change to the BSNA payment system for water billing, said outreach materials (PDFs, videos and social posts) will explain the process, and clarified enrollment is optional and residents may continue to pay paper bills at Village Hall.
Village staff described a planned switch to the BSNA payment system for water billing and outlined outreach steps to help residents make the transition.
A staff member said the village is moving from its current payment platform to the BSNA payment system and will publish web materials — three PDFs and three how‑to videos — plus Facebook posts to explain the change. The village has already posted preliminary messaging and received numerous phone calls from residents asking whether they must sign up.
Staff clarified enrollment in the new payment option is optional; residents may continue to receive and pay a paper bill at Village Hall. The village said it will notify customers when it is "time to change" and promised additional guidance. The board discussed using temporary election workers for early voting and other operational items in the same segment of the meeting but did not link those items to the billing change.
Ending: Staff said materials are ready and outbound messaging will continue; no formal action was required at the meeting.
