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Committee asks Metro to report on unplanned trip cancellations and rider notifications
Summary
The committee voted Feb. 18 to forward a motion requesting Metro report on unplanned trip cancellations (so-called “ghost buses”) in the 2025 system evaluation report, provide real-time rider notification practices, and brief the committee and regional transit committee on options to include trip-delivery metrics in the service guidelines.
On Feb. 18 the Transportation, Economy and Environment Committee voted to forward a motion requesting that King County Metro provide more transparent reporting and rider notification about unplanned trip cancellations — trips that are planned but do not run — and to study whether trip-delivery metrics should be part of Metro’s adopted service guidelines.
Council Central staff explained that unplanned trip cancellations differ from schedule reliability problems (late buses) because the trip never occurs: reasons include operator shortages, unavailable buses, or mechanical failures. Staff said Metro’s current trip-delivery…
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