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Council hears update on 911 staffing; city says lines generally answered and six new hires added
Summary
Council sought an update on 911 call handling. City public‑safety staff said operators cannot work from home, the department has added personnel (six new hires reported), and that call surges can cause temporary delays; staff invited council to observe the center.
Councilmembers asked for an update on 911 call handling and response times after reports that calls were not being answered and that some operators were working from home.
A city public‑safety staff member (Jeremy) said working from home is “not true” and that the system would not allow remote operation. Jeremy said the department has added six new personnel and that staffing levels…
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