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Acting CTA president emphasizes stability, outreach and faster responses to rider complaints including smoking
Summary
Acting CTA President Nora Liersson told the board she will focus on operational stability, outreach and faster, targeted responses to rider complaints, citing the chatbot as a key tool and naming smoking on trains as a prioritized issue.
Nora Liersson, acting president of the Chicago Transit Authority, told the board she intends to focus on operational stability and improved rider experience during a leadership transition. Liersson said she has toured garages and transit sites, is meeting elected officials and plans new outreach to employees; she cited the agency’s chatbot as a growing source of actionable complaints and said CTA will pilot faster, more targeted responses to certain reports.
Liersson identified smoking on…
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