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City reports IT vendor switch and imminent website relaunch
Summary
City staff reported a vendor change for IT services (new vendor replacing previous provider), firewall and phone equipment changes, and work on a new city website the council may view before public rollout.
City staff told the council that a new IT provider has begun work replacing firewalls and installing new phones, and that staff expect some transitional issues as the migration continues.
Timothy O. Hicken (Staff member) said the new vendor was on site over the weekend replacing firewalls and setting up phones and invited council members to contact him directly for help if their email or phones were not working. He said the new vendor would assist council members who need help accessing email on mobile devices.
Staff also reported that a new city website is being built by an internal provider team and that department directors will review the site before a public roll-out; staff suggested council members update their bios once the preview is available. No launch date was finalized at the meeting; staff said they hoped to roll the site out before the next council meeting but that timing could be close.
Why it matters: an IT vendor transition can affect email and phone service for officials and the public; a new website affects how residents view city information and pay municipal fees online.
What’s next: staff asked council members to submit any access issues to Hicken and to prepare updated biography information for the website preview; no formal council action was required at this meeting.
