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Select Board adopts language access policy to translate vital town materials; staff to phase implementation
Summary
The Select Board approved a new language access policy that identifies vital documents for translation and sets a phased implementation plan; the town estimates initial translation costs and will work with departments to roll out services.
The Select Board on Jan. 14 unanimously approved a townwide language access policy intended to improve access to municipal services for residents with limited English proficiency.
Ahmed (staff), presenting for the Office of Diversity, Equity, Inclusion and Community Relations, said roughly "30% of the town self‑describe themselves as speakers of languages other than English," and that data and local partner feedback show many residents lack information on how to request services. The policy directs departments to identify "vital documents" for translation and to develop department‑specific language access plans for implementation.
Implementation approach and costs: Staff described a phased roll‑out. Departments provided lists of frequently distributed materials (newsletters, flyers, public meeting notices). The town sought vendor estimates for translating the five most‑commonly spoken non‑English languages in Brookline and presented an estimated cost model for FY26 translation needs. The proposal funds translation of public‑facing “vital” documents and interpreters for meetings, and relies on internal staff time for quality‑assurance tools and grievance procedures.
Quality assurance and grievance handling: Board members asked how translated grievance forms would be processed. Presenters said the cost line on the FY26 budget covers translation of grievance forms as public‑facing materials; development of internal quality‑assurance procedures will be handled with existing staff time and operating budgets.
Vote: The board voted unanimously to adopt the policy and directed departments to begin drafting language access plans with the Office of DEI and Planning staff.
