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District posts complaint assistance form, board discusses accessibility and process
Summary
Acting superintendent and staff described a new public complaint assistance form and a complaint policy webpage as a means to help community members file discrimination or harassment complaints; board members asked for clearer online submission options and confirmation the form covers complaints involving school resource officers.
Rapid City Area Schools administrators told the board Feb. 4 they published a public complaint assistance form and related web page to make it easier for families and employees to raise allegations of discrimination, harassment or policy violations.
Acting Superintendent Dr. Corey Strasser said the district created an online page summarizing anti-harassment, anti-discrimination and anti-bullying policies and offering a fillable complaint-assistance form. The form is intended to help community members prepare a formal complaint and to connect complainants with a district employee who will provide guidance after submission. The district also created a fillable public-complaint form tied to voluntary resolution agreements the district is implementing.
During board discussion members asked whether the form would be accessible as a true online submission (not a printable PDF) and whether complaints involving school resource officers (SROs) could be filed through the district form instead of being redirected to law enforcement. The administration said the complaint assistance form is available as a Google document that can be filled out online and emailed to the coordinator; the filing/complaint policy itself remains a separate record. Board members asked administration to ensure the public can find and submit the form without printing barriers and to clarify SRO complaint routing.
Why it matters: Community members raised past confusion about where to file complaints involving school resource officers and other parties. Board members said improving access and responsiveness to complaints is a priority and requested the administration continue to refine the online process and notify the public on how to use it.
Dr. Strasser said the administration will follow up to clarify whether SRO complaints can be centralized through the district form and will provide guidelines on how complaints will be logged and addressed.
