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Lynn Public Schools to diversify bus vendors and enforce penalties after repeated NRT delays
Summary
Transportation manager Joanne Castillo outlined steps to reduce reliance on North Shore Regional Transportation (NRT), enforce contract penalties and recruit additional vendors and staff to improve punctuality and incident response.
The Lynn School Committee received a detailed presentation Feb. 27 from Transportation Manager Joanne Castillo on efforts to improve student transportation reliability, reduce late arrivals and strengthen vendor accountability.
Castillo said the department has implemented a "live sheet" in September so principals can log bus arrivals and departures and is sharing weekly data with its main vendor, NRT, to adjust routes. In November NRT launched a vendor call-center program called Beacon Connect and added dispatch staff, Castillo said, but the district found NRT's overall capacity stretched. Castillo said the district began weekly meetings with NRT in January and has worked with the nursing department and school leaders to ensure…
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