Hiram public works reports fewer sanitation complaints, launches new work-order tracking

Public works staff presented the department—s February monthly report, outlining progress on sanitation, a new work-order system, staff certifications and several park and facility projects.

The department has begun using a new work-order system called iWork plus a utility-billing work-order feed to track sanitation and water tasks. Staff reported 163 total work orders recorded in the initial reporting window, with 24 still open; of those, 93 were maintenance work orders (16 open) and 70 were utility-billing work orders (8 open). The presenter described iWork as the system for nonroutine public-works tasks and said routine schedule tasks are not entered there.

The city reported a drop in customer-service contacts tied to sanitation: from an…