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ACPS expands 'Help Me' reporting, staff say two‑way system yields more actionable alerts
Summary
District staff described the Help Me reporting system’s rollout and training, saying the platform produced more usable, two‑way reports than the previous anonymous-alerts tool and that administrators and counselors review and respond to reports during school hours.
Albemarle County Public Schools staff told the board on Jan. 9 that the district’s new Help Me reporting system, adopted last July to replace an older anonymous-alert line, is producing more actionable reports and has been rolled out with staff training and student outreach.
Miles Nelson described the district’s change in emphasis from a one‑way “snitch line” to a two‑way resource that routes reports to the appropriate administrator or counselor and connects users to community resources. "It fundamentally shifted the focus from what can you do for me to how can we support one another," Nelson said.
Nelson and colleagues said Help Me routes most reports…
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