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Smyrna staff recommend CivicPlus bundle for open-records, agenda and 311 services
Summary
Town staff proposed buying a CivicPlus software bundle to centralize open-records management, replace the town's agenda software and add a public 311/CRM app for service requests.
Amber, the town clerk, presented a proposal to purchase a CivicPlus bundle that includes NextRequest (open-records management), Agenda Management Pro (agenda production and public integration) and SeeClickFix (a 311-style CRM and public-facing app).
Amber explained the town currently processes open-records requests manually across email, phone and web forms. She said NextRequest would centralize requests, automate routing and…
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