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Board hears enforcement, licensing and IT updates: HQIU staffing rises, complainant liaison unit stands up, and finance shows improving trajectory
Summary
Board staff reported progress on investigative staffing, launch of a complainant liaison unit, technology and licensing updates and a stronger fiscal picture. HQIU reported multiple new investigators and reduced backlog; the executive director said the board may no longer need a previously envisioned $27 million loan if current trends continue.
Board executives used the quarterly meeting to report on enforcement staffing, licensing program work, applications activity, and information-technology projects.
Charlene Smith, newly in the enforcement chief role, reported enforcement statistics and said the complainant liaison unit (CLAU) has been established and is interviewing consumers in real time. As of the report, CLAU had six analysts onboard and had referred roughly 116 cases to the unit for follow-up; staff said training for the unit was complete and more consumer interviews were underway. The enforcement divisions also reported ongoing efforts to recruit and renew expert reviewer contracts and to manage probation caseloads.
Kathleen Nichols and…
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